SHIPPING & RETURNS

 

Shipping location, service and rates

Quintilis ships locally and internationally with current coverage to Australia, China and Malaysia. All orders made on www.quintilisjewels.com are shipped from our office in Singapore, depending on the item ordered, availability of stock and the destination country.

We ship out international orders via DHL Express, DHL E-commerce, UPS and FedEx courier delivery. For local delivery, we use a local courier company via SingPost with a real-time online tracking service. Shipping and delivery rates are flat rates per order depending on delivery country and are calculated automatically when you checkout.

Once your order is shipped out, an email notification confirming your shipment will be sent to you via a DHL, UPS or FedEx shipment tracking number.

Goods normally will be shipped out within 7-14 business days after an order is made, unless stated otherwise on the product description. For custom made orders, it will take up to 21 business days for delivery after the date of order. At Quintilis, we endeavour to work efficiently and so our craftsman will begin crafting your jewelry piece once your order is confirmed. Hence no cancellation is possible. Please refer to Terms and Privacy for further information on Cancellation.

If there should be any delay to your order, our sales team will contact you via email accordingly.

Custom and Sales Tax

Prices shown online are exclusive of GST. Orders are dispatched from Singapore.

Quintilis ships on a DDU (Delivery Duties Unpaid) basis. This means that no taxes and duties are included in the final purchase price. Instead, when your order arrives you will be invoiced for these costs directly by our shipping partner. As a recipient, you are liable for all import duties, customs and local taxes levied by the country you have requested us to ship to. Payment of these duties is necessary for customs to release your order.

For shipments destined for Australia and Malaysia, you may contact your local customs office for further details.

Australia : www.customs.gov.au

PHONE: From Australia: 1300 363 263 From outside Australia: +61 2 6275 6666

Malaysia: www.customs.gov.my

Phone: 1300 88 8500

Returns & Exchange Policy

 At Quintilis, we stand by the quality of our products. Your satisfaction is important to us. For defective items received, we allow a 7-day return policy upon receipt of the order by the customer, subject to the following terms & conditions:

 

·       The return item will be examined for damage caused by wear and tear and customer negligence.  These causes are not eligible for return nor exchange. The item will then first be considered for repairs before any decision is made for an exchange.

·       The jewellery must be in its original shipped condition, including the original product packaging, accessories, documentation and any free gifts. All packaging must be spotless and unblemished in every manner.

·        Security tags are attached to all the Quintilis’ jewellery and loose stones. A security tag states the item name and its description. The tag is secured and tempered-proof to each piece of jewellery and loose stones purchased from our online store. If this security tag is removed or damaged, a return or exchange will not be granted.

If an item is found to be damaged due to customer negligence, an exchange and return will not be granted. Worn items, as evidenced by micro-scratches, dirt or additional workmanship by other jewellers, will not be accepted for return nor exchange. However, you can still send the damaged items to us for repair as we offer Repairs and Servicing as outlined in our Repairs & Servicing policies.

These return and exchange policies do not apply to items that are purchased during special promotion, or if it has been stated that return and exchange do not apply in the item details.  Custom made items are strictly non-exchangeable and non-returnable.

PLEASE NOTE:

All return and exchange items are subject to 30% of its cost in restocking fee. An administrative fee and the return shipping costs are also payable by customers.

You may follow the procedures as outlined in Repairs & Servicing policies if you require the return services. As stated in Quintilis’ policies, all return items will first be examined and repair will take precedence over an exchange service.

Cancellation

Orders once placed and confirmed cannot be cancelled because at Quintilis, we work efficiently to have your order processed for shipping or for production (for custom made orders). If you still would like to return your purchase, your order is subject to a 30% of its cost in restocking fee.

Quintilisjewels.com reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page.